FAQ

Frequently Asked Questions

Our team can answer any questions you have about what a remote receptionist service can do for you and your business. You can also see our complete Q&A list here.

What is a virtual / remote receptionist?

A virtual / remote receptionist is an individual highly qualified in phone etiquette practices and customer service, except they aren't stationed in your office.

Can you make outbound calls?

We most certainly can. You provide us with a list of names, numbers, and a script, and we will do the rest.

The ability to customize our outbound feature to fit your needs means less day to day stress for you. Just give us the details, and we can make the calls.

How does this work with my existing number?

We expect most businesses will have their own established phone numbers.

We will provide you an assigned Epic Receptionists phone number with your local area code as a first step (some area codes may not be available)

From there, you have two options:
1. You can either forward your calls to your 24 Call Net number using your existing phone number.
2. You can publish the 24 Call Net number we assign you on your website, marketing materials, etc. Please note; however, we retain ownership of this number and cannot port it out to you in the future.

Can I control when you answer?

Yes

We can design your plan according to your small business needs. You may forward or stop forwarding your calls at your discretion. This also includes times of the day, certain weeks of the month, etc. We will work with you to design a plan that fits your needs.

How do you know if I'm available for a call?

Our standard protocol is to place a caller on hold when transferring calls and call you first before connecting the caller.

Frequently Asked
Questions

Can I get a free demo for one of the premium plans?

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How do I cancel my subscription?

Will I be able to import my contacts?

How can StartHub help my business?

How do I reset my password?

FAQ

Frequently Asked Questions

Frequently AskedQuestions

Frequently Asked
Questions